She Shack Trading Co. offer returns on all items for a store credit only providing that:

Items are returned within 28 days of delivery
The item is returned unworn and in original condition with swing tags attached
Return shipping costs are covered by the customer

Note: We do not offer returns on sale/clearance items or pierced jewellery unless faulty.

Please also note that She Shack Trading Co. reserves the right to deny a return if items are returned used, soiled, worn or damaged (this includes perfumes, scents and excessive hair). You will be notified by email if you item is not suitable for refund or store credit and will organise to have the items returned back to you, at your own cost.

SHE SHACK TRADING CO. DO NOT OFFER REFUNDS FOR CHANGE OF MIND OR INCORRECT FIT. REFUNDS ARE PROVIDED FOR FAULTY ITEMS ONLY.

EXCHANGES

We do not offer exchanges as we cannot guarantee that the item or size you require will be in stock once we receive your return. We automatically process a store credit for all returns, which can then be used to purchase an alternate size or style from our website.

HOW DO I RETURN MY ITEM?

Contact us at info@sheshacktradingco.com.au to advise that you will be returning your item.
Check your item/s thoroughly to ensure they are in original condition
Ship your parcel to 143 Victoria Street, Taree NSW 2430
Once we receive your return we will send you an email to advise you when the store credit is available to use.

Please allow 3-4 business days for your return to be processed once it has reached our return address.

Due to COVID-19, we will be quarantining all returns for 1-2 days after reaching our return address as an extra safety measure.

Note: We recommend shipping your return to us via trackable mail as She Shack Trading Co. are not liable for returns lost in transit.

FAULTY ITEMS

She Shack Trading Co. only offers refunds on items with a manufacturing fault. We pride ourselves on quality control across all of our stock, however if you feel that one of your items is faulty please get in touch with our customer care team within 7 days of delivery. We will investigate said fault, and organise a return and refund for you.

Before returning any faulty items please contact our customer service team at info@sheshacktradingco.com.au first. Our team will organise to have the item returned to us at our expense. If you do not contact us and choose to return your faulty item at your own cost, we will be unable to reimburse you for the shipping.

SALE AND PROMOTIONAL ITEMS

All sale and promotional items are final. We do not accept returns, exchanges or credits on any sale or promotional items, unless faulty.

If you have any questions about your sale or promotional item please email info@sheshacktradingco.com.au